About this Policy

 

Introduction

 

This privacy policy will give you a more comprehensive explanation of how your data is handled by CAED PTY LTD. If there is anything that is not clear from this privacy policy, please feel free to email us at caed@caed.com.au.

 

Our Principles

 

We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.

Our obligations under the Privacy Act 1988 (Privacy Act):

 

  • This privacy policy sets out how we comply with our obligations under the Privacy Act. As an Australian based organisation, we are bound by the Australian Privacy Principles (APPs) in the Privacy Act which regulate how organisations may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them.
  • In this privacy policy, 'personal information' has the same meaning as defined by section 6 of the Privacy Act: information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Collection

 

We may collect information on how you use our website, your product preferences, opinions and other personal preferences. Other information that may be automatically collected when you visit our website include (without limitation) your Internet Service Provider (ISP), operating system, browser information, Internet Protocol (IP) address or other device identifiers, location and time/date stamp.

Below you will find a breakdown of the different ways your personal information is collected.

 

What we collect from you

 

Contacting Support

If you contact us for technical, product or other website related support, we may retain that information on record so as to process your request as well as for training purposes.

Such information may include the transcript, emails or other information which was relayed by you and CAED PTY LTD throughout the support request process.

 

What we collect from your online activity

 

https://www.caed.com.au uses cookies and other digital identifiers that fall into the following three categories:

  • Site performance indicators: these give us information on how our website is used, so that we can make the necessary improvements or amendments to make your experience better.
  • Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
  • Advertising Cookies: we use these cookies to understand what type of advertising would be better suited to someone like you. That way, you would receive ads that are more likely to be relevant to you.

Cookie rights: You can always disable the use of cookies by changing the security settings of your browser. However, please bear in mind that this may affect how some items are displayed on our website.

 

Use and Disclosure

 

We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 - use and disclosure of personal information):

 

  • You have consented.
  • You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2).
  • It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
  • It may prevent or lessen a serious and imminent threat to somebody's life or health.

 

Quality of Personal Information

 

We do our best to ensure your personal information is up to date and accurate at all times, as this allows us to deliver a better service to you. If any information we have on you needs to be corrected, please contact us via caed@caed.com.au.

 

Data Security

 

We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. Furthermore, each and every CAED PTY LTD employee or agent must abide by this policy. While we cannot share with you details of the security systems and procedures we have in place for security reasons, if you have any questions, you can always contact us at caed@caed.com.au.

 

Access and Correction

 

At CAED PTY LTD, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at caed@caed.com.au, or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else's privacy or may pose a threat to someone's life, health or safety.

When no longer required or requested by you, all personal information is destroyed in a secure manner, unless required by law.

For any personal information that is collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.

 

Complaints Handling

 

If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at caed@caed.com.au or via another option below.

If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:

Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Email: enquiries@oaic.gov.au
Telephone: 1300 363 992
Fax: 02 9284 9666

How to Contact Us

 

We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:

Email: caed@caed.com.au
Address: CAED PTY LTD, 6 CESSNOCK STREET, CESSNOCK, NSW 2325

This privacy policy was created on 22/01/21 by My Privacy Policy.